Most in-stock books, home goods, accessories and other shippable items are sent via USPS or UPS, typically within 3–5 business days. Shipping rates are calculated at checkout based on the size and weight of your order.

Blu Dot Furniture

Blu Dot furniture ships directly to dialog in Phoenix at no additional inbound shipping cost to you. Once your order arrives, we’ll contact you to coordinate pickup or local delivery.

Furniture shipping is currently available within Arizona. For customers outside the Phoenix area, please contact us and we’ll be happy to help coordinate delivery options.

Direct shipping from Blu Dot may also be available for select pieces and locations. Additional shipping charges apply to direct shipments.

Returns

We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item. In general, any item purchased on our website may be returned for store credit or a refund of the item's purchase price if returned within 14 days of your receipt of the item.  

All Blu Dot and special-order furniture purchases are final sale once the order has been placed. These orders cannot be cancelled, returned or exchanged.

If your furniture arrives damaged or defective, please contact dialog as soon as possible so we can help resolve the issue.

Returned items must be unused and in their original condition and packaging. Items returned that are not in their original packaging may be refused or subject to a restocking fee. Products involving assembly that are assembled are no longer considered to be in original condition and may not be returned under our policy.  

Unfortunately, shipping charges are not refundable and will be deducted from your refund. Return shipment costs are also the responsibility of the buyer.

Please note that custom orders, special orders (including furniture), large-volume orders and sale items are final sale.  We do not accept returns or exchanges on such items.

To return or exchange an item, just follow these simple steps:

1. E-mail us at hello@dialogphx.com and request a return/exchange authorization so we know to expect your package. 
2. Package the item in a way to ensure safe transportation.  Include a copy of your receipt and send to:  dialog - Returns, 1001 N Central Ave Phoenix, AZ 85004, United States.  We recommend that you insure the package and send it via a trackable delivery method, as we are not responsible for items that are damaged or lost in return shipment.   
3. We will inspect the returned item and if it is unused and in its original condition and packaging, we will issue a store credit or refund for the item's purchase price, less shipping costs. 

All returns and exchanges will be processed expeditiously, but please allow up to 1 week for your return or exchange to be processed.

If your order arrives damaged or defective, please email us immediately at hello@dialogphx.com so we can assist you.

Tracking Information

In-store Pickup

Arizona customers can choose to hold items for pick-up at our Phoenix store free of charge.

Taxes