Returns

We offer a 14-day return policy on in-stock and in-store merchandise.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with tags when applicable, and in its original packaging. A receipt or proof of purchase is also required.

To request a return, contact us at mailto: hello@dialogphx.com before sending anything back. If your return is accepted, we’ll provide return instructions. Items returned to dialog without first requesting a return may not be accepted.

Blu Dot & Special-Order Furniture

All Blu Dot and special-order furniture purchases are final sale once the order has been placed. These orders cannot be cancelled, returned or exchanged.

If your furniture arrives damaged, defective or incorrect, please contact dialog as soon as possible so we can help resolve the issue.

Exceptions / non-returnable items

In addition to Blu Dot and special-order furniture, certain items cannot be returned, including custom or personalized products, original artwork, perishable goods, personal care items and gift cards.

Sale and final-sale merchandise is also non-returnable.

If you have questions about whether an item is eligible for return, please contact us before purchasing.

Damages and issues

Please inspect your order when you receive it. If an item arrives damaged, defective or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Exchanges

The fastest way to exchange an eligible item is to request a return. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.